Arkane Labs LLC ("Arkane Labs," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our websites, apps, and services (collectively, the "Services").
This policy applies to all Services offered by Arkane Labs LLC, including but not limited to:
- arkane-labs.com
- Mobile and desktop applications published by Arkane Labs LLC
- Any other product or service that links to this Privacy Policy
Specific Services may have additional privacy notices that supplement this policy. In case of conflict, the Service-specific notice controls for that Service.
01Information we collect
We collect information in the following categories:
Information you provide
- Contact information when you reach out to us (name, email, message content)
- Account information if our Services require an account (email, username, password hash)
- Payment information when you make purchases (processed by Apple, Stripe, or other payment processors; we do not store full payment details)
- Content you create or submit through our Services
Information collected automatically
- Device and technical information (device model, operating system version, app version, language, time zone)
- Usage data (features used, session duration, in-app actions, crash reports)
- Approximate location derived from IP address (not precise GPS unless you grant permission)
- Diagnostic and performance data
Information from third parties
- Authentication providers (Apple, Google) if you sign in using their services. We receive your name and email per your authorization.
- Analytics and crash reporting services
- App store platforms (Apple App Store) for purchase confirmations and subscription status
02How we use information
We use information to:
- Provide, maintain, and improve the Services
- Process transactions and manage subscriptions
- Communicate with you about the Services, updates, and support requests
- Detect, prevent, and address technical issues, fraud, and abuse
- Comply with legal obligations
- Develop new features and analyze how our Services are used
We do not sell your personal information. We do not use your personal information for advertising profiles or share it with advertisers.
03Legal bases for processing (EU/UK users)
If you are in the European Economic Area or United Kingdom, we process your personal data under the following legal bases:
- Performance of a contract to provide Services you have requested
- Legitimate interests to improve our Services, prevent fraud, and operate our business
- Consent where required, such as for optional analytics or marketing
- Legal obligation to comply with applicable laws
05Data retention
We retain information for as long as necessary to provide the Services and fulfill the purposes described in this policy. Specific retention periods vary based on the type of information and applicable legal requirements. When information is no longer needed, we delete or anonymize it.
06Your rights
Depending on your location, you may have rights regarding your personal information, including:
- Access. Request a copy of information we hold about you.
- Correction. Request that we correct inaccurate information.
- Deletion. Request that we delete your information, subject to legal exceptions.
- Portability. Request your information in a portable format.
- Objection. Object to certain processing.
- Withdraw consent. Where processing is based on consent.
- Non-discrimination. We will not discriminate against you for exercising these rights.
To exercise these rights, contact us at the address below. We will respond within the timeframes required by applicable law.
California residents
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the rights listed above, plus the right to know what categories of personal information we collect and to opt out of any sale or sharing of personal information. We do not sell or share personal information as defined under California law.
European/UK residents
You have the rights listed above under the GDPR/UK GDPR, plus the right to lodge a complaint with your local data protection authority.
07Children's privacy
Our Services are not directed to children under 13 (or under 16 in the EEA/UK, where applicable). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
08Security
We use reasonable administrative, technical, and physical safeguards to protect information. No system is perfectly secure, and we cannot guarantee absolute security.
09International data transfers
We are based in the United States. If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States and other countries. We rely on appropriate safeguards (such as Standard Contractual Clauses) for transfers from the EEA, UK, and Switzerland.
10Third-party services and links
Our Services may contain links to or integrate with third-party services. We are not responsible for the privacy practices of those third parties. Review their privacy policies separately.
11Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the Services or by other means and update the "Last updated" date above. Continued use of the Services after changes constitutes acceptance.
12Contact
For questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us: